Telehealth Informed Consent

This Telehealth Informed Consent (“Consent”) describes how care is delivered through Overcame using telehealth, and the benefits, risks, and limitations involved. By completing a visit through the Services, you acknowledge that you have read and agree to this Consent.

1.What telehealth is

Telehealth is the delivery of health care using secure electronic communications, information technology, or other means between a patient and a provider who are not in the same physical location. Through the Services, you share health information that a licensed provider reviews to determine whether treatment is appropriate.

2.Potential benefits

• Improved access to care without the need for an in-person visit;
• Greater convenience and privacy;
• Timely evaluation and, where appropriate, treatment and prescriptions.

3.Potential risks and limitations

As with any medical service, telehealth has limitations. These may include:

• Information you provide may be insufficient for a provider to make a fully informed decision;
• A provider may be unable to evaluate certain conditions without an in-person examination or testing;
• Technical failures or delays may affect the quality or timing of care;
• As with any treatment, there is no guarantee of a particular outcome.

4.No guarantee of treatment

Completing a visit does not guarantee that you will receive a prescription or specific treatment. The provider will use their independent professional judgment and may decline to prescribe or may recommend in-person care.

5.Provider–patient relationship

Care is provided by independent, licensed providers in the LocumTele network who are solely responsible for the medical services they deliver. Overcame does not practice medicine.

6.Not for emergencies

Telehealth through the Services is not appropriate for emergencies. If you believe you are experiencing a medical emergency, call 911 or go to the nearest emergency room.

7.Prescriptions and follow-up

If a provider prescribes medication, it will be dispensed by a licensed pharmacy such as Rush Pharmacy. You are responsible for following your provider’s instructions and for seeking follow-up or in-person care as needed.

8.Privacy and security

Your telehealth interactions are handled in accordance with our Privacy Policy and applicable law. While we use safeguards to protect your information, no electronic communication is completely secure.

9.Your rights

Your participation in telehealth is voluntary. You may withhold or withdraw your consent at any time without affecting your right to future care, and you may seek in-person care instead. Withdrawing consent will not affect care already provided.

10.Acknowledgment and consent

By completing a visit, you acknowledge that you have read and understood this Consent, that you have had the opportunity to ask questions, and that you consent to receive care via telehealth through the Services.

11.Contact us

Questions about telehealth care or this Consent? Contact us at support@overcame.com.