Privacy Policy

This Privacy Policy explains how Overcame (“Overcame,” “we,” “us”) collects, uses, discloses, and safeguards information when you use our website and services (the “Services”). By using the Services, you agree to the practices described here.

1.Information we collect

We collect information you provide and information generated automatically, including:

• Account and contact information — such as your name, email, phone number, and shipping address.
• Health information — the medical history, symptoms, and related details you share during an online visit.
• Payment information — processed by our payment partners; we do not store full card numbers.
• Usage information — device, browser, IP address, and interactions with the Services, collected through cookies and similar technologies.

2.How we use your information

We use your information to operate and improve the Services, including to:

• Connect you with licensed providers and pharmacies and facilitate your care;
• Process payments, subscriptions, and shipping;
• Communicate with you about your account, orders, and support requests;
• Maintain the security and integrity of the Services and comply with legal obligations.

3.How we share your information

We share information only as needed to provide the Services, including with:

• Licensed providers in the LocumTele network who review your visit and provide care;
• Pharmacies such as Rush Pharmacy that fill and ship your prescription;
• Service providers that support payments, intake, hosting, analytics, and communications;
• Legal and safety recipients when required by law or to protect rights and safety.

We do not sell your personal health information.

4.Health information and HIPAA

The licensed providers and pharmacies involved in your care are “covered entities” under the Health Insurance Portability and Accountability Act (HIPAA) and maintain their own Notices of Privacy Practices governing your protected health information (PHI). We handle health information you share with us in accordance with applicable law and only for the purposes described in this Policy.

5.Cookies and tracking

We use cookies and similar technologies to keep the Services working, remember preferences, and understand usage. You can control cookies through your browser settings; disabling them may affect functionality.

6.Data security

We use administrative, technical, and physical safeguards designed to protect your information, including encryption in transit. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7.Data retention

We retain information for as long as needed to provide the Services, comply with legal and medical recordkeeping obligations, resolve disputes, and enforce our agreements.

8.Your choices and rights

Depending on where you live, you may have rights to access, correct, or delete certain information, or to opt out of certain processing. To make a request, contact support@overcame.com. Medical records held by providers or pharmacies may be subject to separate processes.

9.Children

The Services are intended for adults 18 and older. We do not knowingly collect information from children under 18.

10.Third-party links

The Services may link to third-party websites and services that we do not control. Their privacy practices are governed by their own policies.

11.Changes to this Policy

We may update this Privacy Policy from time to time. Changes are effective when posted, and we will update the “Last updated” date above.

12.Contact us

Questions about this Policy or your information? Contact us at support@overcame.com.